Artic Sports – Refund PolicyAt Artic Sports, we aim to provide a smooth and reliable shopping experience. If you are not fully satisfied with your purchase, our refund policy is outlined below.
1. Eligibility for RefundTo qualify for a refund:
- The item must be unused, unstrung (if applicable), and in the same condition as received.
- The product must be returned in its original packaging with tags and accessories intact.
- Refund requests must be made within the specified return period from the date of delivery.
- Customized, clearance, or hygiene-sensitive items may not be eligible for refund.
2. Refund ProcessTo initiate a refund, please follow these steps:Contact Support:Notify our customer support team of your return request at info@articsports.com or call +92 000 0000000. Please provide your order number and reason for return.Return Approval:Once approved, you will receive return instructions and a confirmation reference for the return process.Ship the Item:Pack the product securely and send it to the address provided. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.Inspection & Refund:After receiving the item, we will inspect it to ensure it meets our refund criteria. Approved refunds will be processed to the original payment method within a reasonable timeframe.
3. Refund Exceptions
- Shipping and handling charges are non-refundable unless the return is due to our error.
- If the product shows signs of use, damage, or missing components, we reserve the right to deny the refund or deduct a restocking fee.
- Refund processing times may vary depending on your bank or payment provider.
4. Contact InformationFor any questions regarding returns or refunds, please contact:Email: info@articsports.comPhone: +92 0000Our support team is available to assist you with any concerns.
By shopping with Artic Sports, you agree to the terms outlined in this refund policy. We reserve the right to update or modify this policy at any time without prior notice.
